How do I view my pictures?
Login using the userid and password that was provided to you. If you do not remember your login and password simply email us at: info@engagephotography.com. Most userid's are your firstname and last initial. If your last name is hyphenated it would be the last part of the last name. e.g: sarah jackson-smith would be: sarahs.
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My images came up but I can't see the background choices? OR I can see the background choices but when I click on next or back nothing happens.
The background images take a little bit of time to load. When you first access your page that time could be anywhere from 10-30 seconds depending on your computer connection (possibly longer if using dial-up). Just simply wait until you see the blue background and if you click on next and nothing happens just wait a moment and try again. Once you have visited your page once it will load much quicker the next time you view your pictures.
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I'm logged in but how do I make the images appear bigger?
Simply click on the image you would like to view as a larger image. To minimze the picture again just click anywhere on the image or on the x in the right hand corner of the image.
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My pictures have a halo or jaggy edge around them. Will they look like that once printed?
Absolutely not. In order to get the amount of images we process ready and available for the web site they run through a simple color removal system. When a pose and background are chosen for print, they are worked on by hand and run through a much more thorough process that will make the image appear seamless without any artifacts or halo.
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When I enlarge the image it doesn't line up exactly with the background. How can I fix that?
With every web browser it may not center exactly like we would prefer. It is very easy to fix however by simply clicking (and hold the mouse button down) on the enlarged image and dragging it exactly where you want it (then you can release the mouse button).
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I want to order multiple images how can I do that?
Right now each image must be ordered separately. Just simply go through the paypal payment process separately for each pose/image you would like to order. In the future the site will be more integrated so that you may order everything at once.
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I want the image cropped in a bit can I request that?
Absolutely. Right now what is on the website is direct from the camera itself. No alterations have been made because of the time involved. Once an image is selected it will be reviewed by one us, enhanced, possibly cropped and placed on the background of your choosing (or no background if you prefer the green). The image will look the best it possibly can.
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